Titans Edge

Support

Questions, a problem, or an idea for the app? Get in touch.

E-mail

We usually answer within a few days. Tell us which phone you use and what you did, and add a screenshot if you can.

Filming

Where do I put the phone?

On the judging table, looking straight along the start/finish line through the gate posts, so the dogs run across the picture. A small tripod or stand keeps it still.

Which camera settings work best?

1080p at 120 frames per second is a good choice: sharp enough, smooth enough for exact times, and quick to look through. You set this in the app's Settings.

Pass detection

How do I use it?

Open a video, go full screen and tap Detect. Put the square on your own lane with the yellow line on the start line. Roughly is enough: the app finds the height of the dogs itself. You get each dog's time and a picture of every pass; tap "Use these times" to keep them.

It missed a dog, or a time is off.

Check that the yellow line is on the start line and the square is on your lane, not the other team's. You can always correct a time by hand, frame by frame. If it keeps happening with your videos, send us one: it helps us make detection better.

Can it find the passes while I film?

Yes. With "Find the passes while filming" on in Settings, you put the square on the camera picture before the run, and the passes appear as soon as you press stop.

Clubs

How do I join my club?

Create an account on the Club tab and enter the club code your club gave you. The person who created the club can make you an editor, so you can share videos too.

Who sees my videos?

A video stays on your phone until you tap "Upload to club". After that, the members of your club can see it. Nobody outside your club can.

Your account

How do I delete my account?

In the app: Club tab, then "Delete account". If you created a club, delete that club first. See the privacy policy for what is removed.

I forgot my password.

Send us an e-mail from the address you signed up with, and we will help you get back in.

Electronic judging (EJS)

How do I connect the EJS?

Connect your phone to the Wi-Fi of the Electronic Judging System, then open the EJS part in the app's Settings. Once it says connected, recording also starts the EJS.